From opening an account to cashing out your winnings — 10 IQ Bet has you covered every step of the way. Bengali-language support, fast responses, and straightforward solutions.
Click on any section below to find the information you need.
How to Open an Account
Deposit Methods
Withdrawal Rules
Offers & Bonus Details
What to Do When a Game Won't Load
Password & KYC Verification
Creating an account on 10 IQ Bet is quick and straightforward — it only takes a few minutes, and you can start playing right away. Make sure to enter accurate information during registration, as it will be required when you withdraw funds later.
When registering, provide an active mobile number that you use regularly — it will be needed for OTP verification. Please note that each person is only permitted to hold one account; multiple accounts may be closed.
When creating a password, use at least 8 characters and include a mix of numbers and special characters. Never share your password with anyone. No 10 IQ Bet staff member will ever ask for your password.
Click the "Register" button in the top menu to open the registration form.
Enter your name, mobile number, email, and password accurately.
Enter the OTP code sent to your mobile number to verify it.
Once your account is active, make a deposit and start enjoying the games.
The easiest and most secure way to deposit and withdraw funds at 10 IQ Bet.
| Method | Limits | Time | Status |
|---|---|---|---|
| bKash | ৳500 – ৳50,000 | Instant | Active |
| Nagad | ৳500 – ৳50,000 | Instant | Active |
| Rocket | ৳500 – ৳30,000 | Instant | Active |
| Bank Transfer | ৳1,000 – ৳1,00,000 | 1–3 hours | Active |
| Crypto currency | ৳2,000 – ৳5,00,000 | 10–30 minutes | Active |
| Method | Limits | Time | Status |
|---|---|---|---|
| bKash | ৳500 – ৳30,000 | 3–6 Hours | Active |
| Nagad | ৳500 – ৳30,000 | 3–6 Hours | Active |
| Rocket | ৳500 – ৳20,000 | 3–8 Hours | Active |
| Bank Transfer | ৳2,000 – ৳2,00,000 | 12–24 Hours | Active |
| Cryptocurrency | ৳5,000 – ৳10,00,000 | 30–60 minutes | Verification Required |
Withdrawals are usually held up when KYC verification is incomplete. Simply upload a photo of your National ID and the issue is typically resolved within 24 hours.
Withdrawal requests made between midnight and 6:00 AM are processed in the morning. Processing may take a little longer during peak hours.
All transactions on 10 IQ Bet are secured with SSL encryption. Your financial information remains completely confidential.
If your account has been debited but the amount hasn't been credited, contact support with your transaction ID. You'll receive a refund within 48 hours.
Using an online betting platform can sometimes come with a few hiccups — and for new users, things can feel even more confusing. 10 IQ Bet understands this, which is why the Help Center was built to empower every user to resolve issues on their own, without having to wait for support.
KYC stands for Know Your Customer — an international standard that every licensed online platform must follow. On 10 IQ Bet, KYC verification is required the first time you make a withdrawal. You'll need to provide clear photos of the front and back of your National ID (NID) or passport.
When taking photos of your documents, make sure all text on the card is clearly legible. Blurry or cropped images will not be accepted. KYC verification is typically completed within 24 hours, and you'll be notified by email or SMS.
10 IQ Bet offers a range of bonuses — welcome bonus, reload bonus, cashback, free spins, and more. Each bonus comes with a Wagering Requirement (WR). For example, a 30x WR means you need to wager the bonus amount 30 times before you can withdraw.
A common mistake is attempting to withdraw after claiming a bonus without reading the terms first. 10 IQ Bet always recommends reading all terms carefully before activating any bonus. If anything is unclear, just ask us via live chat — our team is happy to walk you through everything.
Games may sometimes fail to load, usually due to a weak internet connection, outdated browser cache, or low device memory. Start by refreshing the page. If the issue continues, clear your browser's cache and cookies.
Chrome users can clear their cache by going to Settings → Privacy → Clear Browsing Data. If the problem persists, try a different browser. 10 IQ Bet works best on Chrome, Firefox, and Safari. Older browser versions may cause issues, so keep your browser up to date.
Forgetting your password happens to everyone. On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and you'll receive an OTP or a reset link. Use it to set a new password.
If you no longer have access to your registered number or email, contact us directly via live chat. After verifying your identity, our team will help you recover your account.
10 IQ Bet believes gaming should be a source of fun, not addiction. If you feel like gaming is getting out of hand, recognizing it takes courage. Our platform lets you set deposit limits, take a temporary account break, or close your account permanently.
You can update these settings yourself from the Account section, or contact support and our team will assist you. Remember — setting limits is key to keeping your gaming experience enjoyable.
If your issue remains unresolved, reach out to our support team directly for assistance.
The fastest way to get help. Our support agents are always ready to assist you.
Average response time: 2 minutesFor complex issues, send us a detailed email. You can attach screenshots or documents as needed.
support@10iq.betFor urgent issues, call us directly. Calls from Bangladeshi numbers are free of charge.
9:00 AM – 11:00 PMAnswers to the most frequently asked questions about the Help Center.